Customer-Requested Cancellations

If you cancel a venue reservation booked directly with VanHoy Farms before the scheduled booking begins, we will refund 90% of the amount paid toward the canceled reservation and retain 10% as a cancellation fee, where permitted by law. The fee is calculated on payments received, not the unpaid balance.

For example, if you have paid $500 toward your reservation, your refund will be $450, with $50 retained as the cancellation fee.

How to Request a Cancellation

Submit your cancellation request through our website’s contact page before your reservation’s scheduled start time. Include your name, booking date, and reservation confirmation number. Your cancellation takes effect when we receive your request.

Refund Processing

Eligible refunds will be initiated to the original payment method within seven business days after we receive your cancellation request, or sooner if required by law. Your financial institution may require additional time to post the credit.

Cancellations by VanHoy Farms

If VanHoy Farms cancels your reservation or cannot provide the reserved venue, we will refund all payments received for that reservation without deducting the 10% cancellation fee. You may choose an available alternative date instead of a refund.

Requests to Change Your Booking

Requests to change your reservation date are subject to availability and written confirmation from VanHoy Farms. If we cannot accommodate your requested change and you choose to cancel, the customer-requested cancellation terms above apply.

Scope of This Policy

This policy covers venue reservations paid directly to VanHoy Farms. Separate purchases from caterers, vendors, or other third parties are subject to those providers’ terms.

Your Legal Rights

This policy does not limit any rights or remedies provided by applicable law. It applies only to reservations for which the policy was clearly disclosed and accepted before payment.